Review: World's best Business Class seat

Wednesday newsletters always feature a hotel or flight review.

Last summer (July 2023), I enjoyed a phenomenal safari & beach holiday in South Africa and Mozambique, probably my best holiday ever. You can read my trip reports here:

Review: Air France Boeing 777 new Business Class from Paris to Johannesburg
Review: &Beyond Tengile River Lodge (Sabi Sand Game Reserve, South Africa)
Review: Lion Sands Ivory Lodge (Sabi Sand Game Reserve, South Africa)
Review: Kruger Shalati – The Train on the Bridge, Kruger National Park, South Africa
Review: Kisawa Sanctuary (Mozambique)
Review: World’s best Business Class seat – Air France Boeing 777 new bulkhead suite (today)

Today: Review of Air France’s new Boeing 777 Business Class suite (Johannesburg to Paris)

After an incredible holiday in Southern Africa, I flew back home with Air France onboard a Boeing 777 which was equipped with the carrier’s newest Business Class product: suites with sliding doors arranged in a 1-2-1 reverse layout. As I already described in my review of the outbound flight, Air France’s new hard product is excellent and the suites – which are spread over two cabins – feature cutting-edge gadgets such as sliding doors, wireless charging, bluetooth audio, and 4K high-definition anti-glare screens. Combined with the carrier’s excellent soft product – which includes gourmet cuisine designed by Michelin starred chefs – it all makes for a terrific flight experience, hence why Air France is one of my favorite airlines.

On top of that, there’s one little-known feature that makes Air France’s new Business Class product even more special and unique. Its bulkhead seats – which are located in the front of both Business Class cabins, more specifically in rows 1 and 9 – offer an enormous amount of extra space, which equals that and even tops the space you usually find in First Class cabins. IMHO, these are currently the world’s best Business Class seats and they seem to represent some sort of a “Business Class Plus” product. So far, Air France has not made a lot of fuzz about this feature and the carrier does not charge extra for these seats but they are only available to Flying Blue elite members at booking (although they also become available to other Business Class passengers 72 hours prior to departure). For my return flight to Paris, I was able to select a bulkhead suite during the online check-in process, which would be the prelude of one of my best Business Class flight experiences ever.

Have you ever flown with Air France? If so, what was your experience? Leave a comment.

Trip: Johannesburg (JNB) to Paris (PAR)
Airline: Air France
Aircraft type: Boeing 777-300ER
Aircraft registration number: F-GZNU (built in 2016)
Departure time: 7 pm
Arrival time: 6 am (+ 1 day)
Miles: 4420 miles (8720 km)
Flight time: 10 hours
Seat: 9A
Class: Business Class

In this review (more information & photos below my YouTube video):

Air France Business Class Lounge at CDG Airport
Air France history
Business Class cabin
Business Class seat (+ best & worst seats)
Amenities & bedding
Meals
Entertainment
Onboard internet
Other inflight experiences
My verdict (score)

1. SLOW LOUNGE AT JOHANNESBURG O.R. TAMPO AIRPORT

Air France does not have its own Business Class lounge at Johannesburg O.R. Tambo Airport. Instead, it offers its premium passengers access to the Slow Lounge, a third party contract lounge located one floor above the airport’s main concourse. The Slow Lounge is comprised of two separate lounges, one to the left and one to the right of the reception area. Both lounge spaces feature a similar layout, and are divided into separate sections for relaxing, working or eating. Each lounge features its own buffet station (with a great selection of hot & cold dishes) and a beautiful bar area. Although the Slow Lounge feels chic and its food & beverage offering is excellent, the lounge does not have any windows (so it lacks natural light) and it might get very busy during peak hours (which was the case during my visit).

SLOW LOUNGE AT JOHANNESBURG O.R. TAMBO AIRPORT

2. AIR FRANCE LONGHAUL FLEET

Air France has 63 Boeing 777s in its fleet: a mixture of 18 Boeing 777-200ER and 45 Boeing 777-300ER planes. These aircraft have an average age of 17 years (the youngest Boeing 777-300ER was acquired in 2016). Air France is the world’s 4th biggest Boeing 777 operator (after Emirates, United Airlines and Qatar Airways).

3. BUSINESS CLASS CABIN

Air France’s retrofitted Boeing 777-300ERs which are equipped with the new Business Class product feature 48 spacious suites spread over two cabins. The bulk of the suites is located in the front Business Class cabin, which has a total of 28 seats and consists of seven rows, while the rear Business Class cabin feels more intimate with only 5 rows of 20 suites. In both cabins, the Business Class seats are arranged in a 1-2-1 reverse herringbone layout, providing all passengers direct access to the aisle.

All Business Class seats are equipped with a sliding door, allowing each passenger to create a totally private space, out of sight from the other passengers in the cabin. The seats located in the center of the cabin are equipped with a central panel that can be lowered by pressing it down, thus creating a convivial space in which to make the most of the flight together. Also, the seats at the front of both Business cabins (in rows 1 and 9) have an enormous amount of extra space in front of them for additional comfort, making them the best seats in the plane.

Air France’s new Business Class cabin has an elegant design and displays Air France’s signature colors: navy blue, the presence of white adding light and contrast, and touches of red embodying its excellence and savoir-faire. The carpet on the floor revisits the traditional ornamental herringbone pattern, symbolizing the emblematic world of traditional Parisian Haussmann apartments. The front of the cabin as well as the side panel of each suite feature a winged seahorse, embodying the founding myth of the company and its rich history. The cabin also feels very luxurious and plush as the carrier has chosen noble, soft and natural materials such as wool, brushed alluminium and full-grain French leather for the manufacture of its seat.

AIR FRANCE BOEING 777 BUSINESS CLASS CABIN (BOARDING)

4. BUSINESS CLASS SEAT (+ BEST & WORST SEATS)

Air France has installed Safran Versa Business Class seat onboard its retrofitted Boeing 777s. With a pitch of 106 cm (42 inches) and a width of 53 cm (21 inch), the seat feels very comfortable, has excellent padding, and features luxurious accents, such as a dark navy blue seat fabric and a leather headrest. Located in its own shell, the design of the Business Class seat is based on the 3 “F”s: Full Flat, meaning that the seat transforms into a real bed almost 2 m (6.5 ft) long; Full Access, providing all passengers direct access to the aisle; and Full Privacy, ensuring optimal privacy by means of a sliding door.

One side of the seat – located towards the cabin wall for the window seats or the center line for middle seats – features a large enclosed console, featuring a backlit picture of Air France’s iconic winged seahorse logo. On the inside, the console has a hook with the noise-cancelling headphones upon boarding, but once you remove them it has enough room to store your smaller personal belonging (e.g. cellphone, wallet, glasses). There’s also a vanity mirror inside this console and well as a handset for the inflight entertainment. On the console’s outer wall is a reading light (at eye level) as well as a USB-A outlet.

Next to the console is a huge counter, which features a wireless charging station and a metal trim holding the seat controls. Underneath the counter are a small storage pocket (which can be used to store a bottle of water) and several power outlets (including a USB-C charger and AC power outlet). The seat’s bi-fold tray table is also located on this side of the seat and slides out from underneath the counter.

Each seat has a large 17.3-inch 4K high-definition anti-glare screen. The suite’s apex also features a footwell with an additional storage area underneath (which is perfect for stowing away a handbag or shoes). The ottoman is quite large, which enhances the sleeping comfort when the seat is fully reclined. When sleeping, the aisle armrest can be left up for more privacy, or lowered for providing some welcome extra bed width.

What are the best Business Class seats?

The bulkhead seats in the front of each Business Class cabin – in rows 1 and 9 – offer an enormous amount of extra space, which equals that and even tops the space you usually find in First Class cabins. There is so much space that when sleeping, passengers can basically position their body any way they like
Solo travelers should choose one of the window seats, while travel companions should go for the middle seats.

What are the worst Business Class seats?

I suggest to avoid the last row in the front Business Class cabin (row 8) due to its proximity to the galley and lavatories.
I also suggest to avoid the last row in the rear Business Class (row 14) which is in front of the Premium Economy Class bassinet seats.

Click here for a seat map of Air France’s Boeing 777-300ER.

5. AMENITIES & BEDDING

Air France offers the following amenities to its Business Class passengers on longhaul flights:

A comfort kit made of 96% recycled material. Its plastic packaging has been removed in favor of an integrity seal. Sober and refined, it is available in two colours, navy blue and beige. Each kit contains a toothbrush and a pen made from maize straw, as well as earplugs wrapped in kraft paper to avoid plastic. A large sleep mask, socks, toothpaste and Clarins cosmetics complete the kit.
A hanger
A soft microfiber pillow and a soft blanket
Air France branded noise-cancelling headphones, which are hard wired into the storage cubby and of decent quality

Unfortunately, Air France does not provide a quilted mattress. It’s probably the only thing I missed during my journey with the carrier, as a quilted mattress can really make a difference when it comes to the onboard sleeping comfort.

6. MEALS

Air France has a long history of collaborating witch Michelin-starred chefs. In fact, it’s the only airline in the world to partner with so many Michelin-starred chefs, reaffirming more than ever its role as an ambassador for fine French dining and expertise throughout the world. On long-haul flights departing from Paris, Air France has entrusted the menu in its Business cabin to Michelin-starred French chefs. The greatest names in French haute cuisine, including Régis Marcon, Anne-Sophie Pic and Michel Roth, take it in turns to offer vegetarian dishes as well as refined dishes with red or white meat or fish. These meals are enhanced by tableware signed by French designer Jean-Marie Massaud. The wine and champagne list is selected by world famous sommelier Paolo Basso.

During this overnight flight from Paris to Johannesburg, two meals were served: a dinner after takeoff and a breakfast before landing. Menus were nicely executed (with all options mentioned in English and French), the dishes were beautifully plated, and the meals tasted excellent.

I choose the following selection from the dinner menu:

Appetizer: zucchini and goat’s cheese roll, beet mousse ball
Starter: tomato, black olive & red onion salad, mozzarella balls marinated in pesto & basil, salmon tartare, bruschetta with olive oil
Main course: filet of beef with herbs, potato purée, bell peppers and green beans
Cheese platter
Dessert: caramel cream puff, chocolate and vanilla tart, passion fruit and almond cake

Breakfast was served 90 minutes prior to landing in Johannesburg and included fresh orange juice, coffee, tea, pastries, yoghurt, and fruits. The hot dish was comprised of scrambled eggs, potato fritter, roasted tomatoes with herbs, and sautéed mushrooms.

7. ENTERTAINMENT

As already mentioned, each seat has a large 17.3-inch 4K high-definition anti-glare screen, equipped with noise-reducing headphones and a Bluetooth connection so that customers can use their personal headphones. A state-of-the-art graphic interface available in 12 languages makes it easy to choose from a wide variety of programs. More than 350 films are available, including a large selection of French movies, as well as TV series, documentaries, music and podcasts. A specific section on well-being also allows young and old alike to learn about meditation and seated yoga during the flight. Finally, kids have their own navigation interface to easily find all the entertainment specifically dedicated to our younger passengers. Air France’s Boeing 777-300ERs are also equipped with a nose and belly camera, streaming live footage to the inflight entertainment system.

8. ONBOARD INTERNET

In all cabins, passengers can use Air France Connect, the airline’s in-flight Wi-Fi offer. The portal offers three passes, one of which is completely free of charge and allows passengers to send and receive messages via WhatsApp, Messenger, WeChat, and similar services, although you cannot send or receive photos, videos, or audio files.

Two other internet packages are available for purchase on Air France’s longhaul flights:

The Surf Pass is available as 1-hour voucher for EUR 8, or a full-flight voucher for EUR 18. With this pass, you can surf the internet, and send & receive e-mails.
The Stream Pass costs EUR 30 for the entire flight and lets you surf the internet, send and receive e-mails including (large) attachments, send & receive messages including photos, videos, & audio files, and stream music, audio, & video.

9. OTHER INFLIGHT EXPERIENCES

# CREW: The flight attendants on this journey were very friendly and offered impeccable and courteous service. I was offered a handwritten welcome card by the crew upon boarding, which was a nice touch.

# LAVATORY: Air France’s Boeing 777-300ER features four lavatories for Business Class passengers: two are located behind the cockpit and the two other in the galley between both Business Class cabins. The lavatories were stuffed with Clarins toiletries.